Upon receiving your payment for a direct refill, we will inform your provider  who will then credit the amount directly to your mobile phone balance.
As we are not your provider we do not have further information regarding the actual refilling of credit on your phone.

If your refill is not immediately credited, it may be delayed due to a technical error. We advise you to switch your mobile phone off and on again to allow the device to automatically search for the newest network data.

 

Should you find that your refill/credit is still not available, please make sure to contact your provider's customer support.